Digital assistants (DAs)—like Siri, Alexa, and their Chinese counterpart Tiān Māo from Alibaba—use semantic and natural language processing, along with our data, in order to anticipate what we want or need to do next, sometimes before we even know to ask.
Alibaba’s highly advanced DA can not only interact with real humans, but also deftly handle interruptions and open-ended answers. Similar to Google’s Duplex, Alibaba’s DA can make calls on your behalf, but it also understands intent. So if you’re trying to schedule an appointment and you mention you’re usually commuting in the morning, the system understands that you aren’t available even though you never explicitly said that.
In 2017, FTI’s model projected that nearly half of Americans would own and use a digital assistant by the year 2020, and our model continues to track in that direction. Amazon and Google dominate the smart speaker market, but digital assistants can be found in many places.
There are now thousands of applications and gadgets that track and respond to DAs. News organizations, entertainment companies, marketers, credit card companies, banks, local government agencies (police, highway administration), political campaigns and many others can harness DAs to both surface and deliver critical information.
This trend is part of our section on Artificial Intelligence. Other trends in this section include:
Advertising and Public Relations, Aerospace, Agriculture, Airlines, Alternative Energy Production & Services, Architectural Services, Auto Manufacturers, Banking, Beauty, Broadcasters, Radio and TV, Builders/General Contractors, Cable & Satellite TV Production & Distribution, Casinos/Gambling, Chemical & Related Manufacturing, Civil Servants/Public Officials, Clothing Manufacturing, Commercial TV & Radio Stations, Construction, Covid-19/ coronavirus, CPG, Cruise Ships & Lines, Defense, Doctors & Other Health Professionals, Drug Manufacturers, Education Colleges & Universities, Education Online, Education Trades, Electric Utilities, Entertainment Industry, Environment, Finance, Foreign & Defense Policy, Gas & Oil, Government - International, Government - National, Government - State and Local, Health Professionals, Hedge Funds, Human Resources, Information Technology, Infrastructure, Insurance, Law Enforcement, Lawyers/Law Firms/Legal Industry, Luxury Retail, Magazines, Manufacturing, National Security, News Media, Online Media, Pharmaceuticals/Health Products, Private Equity, Professional Services, Professional Sports, Radio/TV Stations, Real Estate, Retail, Telecommunications, Trade Associations, Travel Industry, TV Production, TV/Movies/Music, Utilities, Venture Capital, Waste Management, Work (Future of)